Terms and conditions

Cancelled orders

All sales orders placed will have until the close of the following business day to be cancelled with no fee, this must be done over the phone (no other form of communication will be accepted). All orders cancelled after the following business day are subject to 25% cancellation fee.

Changes to Orders

All changes made to an existing order need to be made before the end of the next business day after placing the order, this must be done over the phone by the person that placed the order (no other form of communication will be accepted). All changes made after the following business day to existing orders will incur a 25% change fee. Please understand that these custom-made products often begin to be manufactured the day following receipt and result in wasted product if changes are submitted.

Returned Checks

Any check returned due to non-enough funds will be subject to a minimum charge of $30.00.

Sliding barn doors

Many of our barn doors are made from recycled, salvaged or up-cycled wood. This wood has character; knots, cracks, beetle bores and other imperfections provide our shop with their individuality and uniqueness.

There is no implied warranty for improper installation or improper transportation, normal wear, discoloration, finish damage or any other damage that occurs in your home or place of business.

Warping is defined as doors that are out of alignment of more than 1/4″

Unfinished doors do not have a warranty against warping because of changes in climate that can allow the door to absorb moisture during transit (causing the door to warp).

Sliding barn doors must be installed in the first 4 days after it's taken from our shop to prevent warping.

Doors can’t be exposed to climate changes.